At Wild Voss, we take your privacy seriously. We handle your personal data securely, lawfully, and with respect for your rights.
When You Make a Booking
To process your booking, we require accurate and necessary information. This data is used solely to manage your booking.
By confirming a booking, you also confirm that you have obtained consent from any other individuals whose personal data you provide. It is expected that these individuals are aware of Wild Voss’s terms and conditions, including this privacy policy.
Use of Images and Video
Our service providers may use photos or videos from tours for lawful purposes such as marketing and website content. Consent will always be obtained prior to publication, in accordance with applicable regulations.
Responsibility for Personal Data
Wild Voss is responsible for handling personal data related to current, former, and potential customers, as well as users of our website and services. We process data in accordance with applicable laws and regulations.
This includes:
- Collecting and registering data
- Secure storage
- Disclosure when necessary
- Deletion when data is no longer needed
What Information We Collect
Information you provide may include:
- Contact details: name, address, phone number, email
- Booking details: activities, accommodation, payment and invoice information
- Customer history and communication
- Travel details: dates, health-related information (e.g., allergies or disabilities)
- Company details: job title and employer (for business bookings)
Any data retained beyond the customer relationship will be anonymized. All employees are bound by confidentiality.
Technical and Usage Data
We may also collect:
- Technical data: browser type, operating system, device information, language settings, IP address
- Usage data: time spent on site, clicks, navigation, entry points
- Location data: geographic location during website visits
Why We Store Personal Data
We store personal data to:
- Communicate with you and deliver our services
- Manage bookings and provide customer support
- Fulfill legal obligations (e.g., accounting and tax)
- Share relevant information and marketing (with consent)
- Improve our website and user experience
We may also use anonymized data for statistical analysis and reporting.
Data Retention
We retain personal data only as long as necessary:
- Legal obligations (e.g., accounting): typically 5 years
- Potential claims: up to 5 years after purchase
- Consent-based processing: as long as consent is valid
Where Data Is Stored
Personal data is primarily stored within the European Economic Area (EEA). If stored outside the EEA, we apply appropriate safeguards such as standard contractual clauses or certified frameworks.
Data Sharing
We use subcontractors (data processors) for services such as booking, accounting, IT, analytics, and marketing. We have data processing agreements with all providers, including those outside the EEA.
Cookies
Wild Voss uses cookies to:
- Enable essential website functions (language settings, login, booking)
- Analyze website usage (e.g., page visits, time spent)
- Tailor marketing (with consent)
You can manage or withdraw your consent via your browser settings or our cookie control panel.
Your Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Receive your data in a portable format
- Object to processing (e.g., marketing)
- Avoid automated decision-making
If you believe your data has not been handled in accordance with regulations, you may file a complaint with your local data protection authority. In Norway, contact Datatilsynet. We encourage you to contact us first to resolve any concerns.
Changes to This Policy
This privacy policy was last updated on 05.11.2025. Any changes will be published on our website.
Contact Us
If you have questions about your data or wish to exercise your privacy rights, please contact us:
Wild Voss AS
Org. no: NO929601483
Email: post@wildvoss.no
Phone: +47 93 48 40 41